Returns, Refunds & Complaints Policy for Flower Delivery Malden Rushett

Our Commitment: Fresh Flowers Guarantee in Malden Rushett

At Flower Delivery Malden Rushett, we take immense pride in delivering only the freshest, most beautiful flowers to homes and businesses throughout the local area. As a trusted Malden Rushett florist, we understand the importance of quality and customer satisfaction in every order. Our fresh flowers guarantee ensures that you receive bouquets at the peak of their beauty and vitality, every single time.

Damaged-on-Arrival Policy

We carefully package every arrangement to ensure safe transit; however, if your flowers arrive damaged, we sincerely apologise for any inconvenience. Please inspect your order as soon as it is delivered. Should you find any damage, please contact us within 24 hours of receipt, providing details and photographic evidence of the issue. This helps us to quickly resolve the problem and improve our delivery process.

Freshness Window

Our flowers are sourced daily to guarantee the highest quality and longevity. We commit to a freshness window of at least 5 days from delivery when cared for according to the guidelines provided. If your flowers do not stay fresh within this period, please notify us as soon as possible. Our team will gladly assess the situation to ensure your complete satisfaction.

Refund & Replacement Options

Customer happiness is our top priority. If an arrangement does not meet your expectations due to damage or poor freshness, you may be eligible for a full or partial refund, or a replacement bouquet, depending on the circumstances. We aim to resolve all concerns efficiently and fairly, so you can enjoy the beauty of fresh flowers without compromise. Please note that eligibility for refunds or replacements requires prompt communication with our team and may involve providing photos of the flowers as received.

Complaints Process

If you have any complaints regarding your order or our service, we encourage you to get in touch with our customer care team. All complaints are taken seriously and handled confidentially. Upon receiving your complaint, we will acknowledge it promptly, investigate thoroughly, and update you regularly until a resolution is reached. Our local team is committed to learning from every experience to continually enhance our service in Malden Rushett and nearby communities.

Your Local Florist in Malden Rushett

As a dedicated Malden Rushett florist, our reputation as a reliable flower provider rests on your happiness and trust. We are passionate about brightening up life's moments for our neighbours, whether serving family homes, businesses, or special events in the area. Our policies are designed with your peace of mind in mind, so you can order with confidence, knowing that your satisfaction is always guaranteed.

Thank you for choosing Flower Delivery Malden Rushett – your local florist for guaranteed fresh flowers and dedicated customer care.