Flower Delivery Malden Rushett – E-Commerce Terms & Conditions

Introduction

Welcome to our Terms & Conditions for the online flower delivery service in Malden Rushett. These terms and conditions govern your use of our website and the purchase of flowers or related products through our online platform. By placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before completing your purchase.

These terms are intended for customers located in Malden Rushett and the surrounding areas who wish to use our online flower delivery service. They set out the rights and obligations of both you as the customer and us as the provider.

Definitions

"We", "our", "us" refer to the operator of this online flower delivery service, offering orders and delivery of flowers in Malden Rushett and surrounding areas.
"You", "your" means the customer who submits an order or browses our website.
"Website" refers to this online platform where you can order flowers for delivery.
"Products" refer to any flowers, plants, or associated items available for purchase via our website.
"Service" refers to the flower delivery service, including processing, preparation, and delivery of your order.

Order Process

Your order for flower delivery in Malden Rushett is placed through our online ordering system. After selecting your desired products, you must provide accurate delivery details, including the recipient’s name, delivery address within Malden Rushett or surrounding areas, and any applicable delivery instructions.

Once you submit your order, you will receive an on-screen confirmation and, where applicable, a further confirmation from us detailing your order, delivery specifics, and reference number. Acceptance of your order and formation of the contract between you and us will take place when we dispatch the order for delivery. We reserve the right to decline or cancel orders at our sole discretion, for example, if products are unavailable, payment is not authorised, or if your order does not meet our delivery or coverage requirements for Malden Rushett and nearby localities.

It is your responsibility to check your order details and ensure all information is correct before submitting the order. Any typographical or input errors in the delivery address may result in delays or failed delivery for which we cannot accept responsibility.

Product Description and Availability

We aim to display and describe all flowers and items available for delivery in Malden Rushett as accurately as possible. However, due to the nature of fresh flowers, arrangements shown on the website may vary slightly from the product delivered, subject to seasonal variations and availability. Each product is subject to availability, and if needed, we reserve the right to substitute flowers with similar items of equal or higher value, ensuring the quality and nature of your order are maintained.

All images and descriptions are for illustrative purposes. Should a significant change to your chosen product be necessary, we will endeavour to contact you prior to dispatch.

Pricing and Payments

All prices for products and delivery services are listed clearly on the website in British Pounds Sterling (GBP) and include VAT, where applicable. Delivery charges, if any, are shown before you complete your purchase. We reserve the right to update our prices at any time. Your order will be charged at the price displayed at the point of submitting your order.

Payments for all flower orders in Malden Rushett and the surrounding areas must be made in full before dispatch. We accept payment via major credit and debit cards, and other secure payment methods displayed at checkout. By submitting your payment, you confirm that you are authorised to use the card or payment method for the transaction.

Delivery

Our flower deliveries are available throughout Malden Rushett and certain surrounding areas, subject to coverage limitations. Delivery dates and times are offered in good faith but cannot be guaranteed due to factors outside our control (e.g., traffic, weather). While we strive to deliver on the chosen date, delivery times are indicative only, and we are not liable for any losses caused by delivery delays.

It is your responsibility to provide accurate delivery information. If the recipient is not at the address at the time of delivery, we may leave the flowers in a safe location, with a neighbour, or attempt to redeliver as appropriate. Some deliveries may require a signature. We are not responsible for failed deliveries resulting from the recipient being unavailable or incorrect delivery information.

Any issues with delivery should be reported to us as soon as possible so we can attempt to resolve them to your satisfaction in accordance with these terms.

Order Changes and Cancellations

If you need to cancel or amend your flower delivery order for Malden Rushett, please contact us as soon as possible, quoting your order details. Cancellations and changes are only possible before the order is prepared or dispatched for delivery. Once preparation or delivery has commenced, we may be unable to accommodate changes or cancellations. Any refunds for cancellations will be processed as per our Refunds Policy and return to your original payment method, subject to timing and processing by your bank or card provider.

Orders placed for same-day delivery cannot generally be changed or cancelled due to the immediate commencement of preparation and delivery processes.

In the rare event we need to cancel your order (e.g., due to unavailability or unexpected issues), we will notify you and arrange a full refund using your original payment method.

Refunds and Returns

We aim to provide the highest quality flowers and service for every Malden Rushett flower delivery. If you are dissatisfied with the quality of your order or believe the product delivered does not reflect your order, please notify us within 24 hours of receipt, providing photos where possible. Each complaint will be investigated on a case-by-case basis, and where justified, we will offer a replacement, partial refund, or full refund as appropriate.

As flowers are perishable goods, your legal right to cancel under the Consumer Contracts Regulations does not apply once delivery has been made, unless goods are defective. Returns are accepted only in cases of damaged, unsatisfactory, or incorrect products.

Customer Responsibilities

By placing an order through our online flower delivery service for Malden Rushett, you confirm that you are at least 18 years old and legally capable of entering into binding contracts. You agree to provide accurate, complete information when submitting your order and agree not to use our website for illegal activities.

You agree to ensure someone is available at the delivery address to receive your order if required and to inspect your order upon receipt. Any problems should be reported to us promptly according to these terms.

Liability

We take care in fulfilling all orders for flower delivery in Malden Rushett with professionalism and skill. However, our total liability to you is strictly limited to the total price of your order. We will not be liable for any indirect or consequential losses, loss of profit, or business interruption resulting from issues relating to use of this website or our flower delivery service.

Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liabilities that cannot be excluded under UK law.

We do not accept any liability for delays or failures in delivery where this is due to events outside our control, including but not limited to adverse weather, third-party actions, or issues with the recipient’s availability.

Intellectual Property

The content, images, and design of our website are protected by copyright and intellectual property laws. Reproduction, duplication, or use of any part of this website without prior written consent is not permitted.

Privacy and Data Protection

We process your personal data in accordance with our Privacy Policy and relevant UK data protection legislation. All payment details are processed through secure, encrypted channels in line with industry standards. We do not store your payment card details after processing your order.

Changes to Terms & Conditions

We reserve the right to update or amend these Terms & Conditions at any time. The latest version will always be posted on our website. Continued use of our online flower delivery service in Malden Rushett following any such changes constitutes your acceptance of the updated terms. Please check back regularly to remain informed of any changes.

Governing Law and Jurisdiction

These Terms & Conditions, and any disputes arising from or relating to them, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute relating to these terms, services, or products provided through our website.

Contact and Complaints

If you have any questions, concerns, or wish to make a complaint regarding your order or these Terms & Conditions, please use the contact form on our website. We are committed to addressing your complaint as quickly and efficiently as possible.

These Terms & Conditions apply to all flower delivery customers in Malden Rushett and the surrounding areas using our online ordering platform.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Malden Rushett, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Malden Rushett.

For assistance with orders, returns or account queries, please fill out the Contact Us form.